Customer Service CRM

24×7 real time communicate with customers

What is Customer Service CRM?

Customer Service CRM allows your customers’ problems can be solved in 24×7 real time. Your enterprises are able to enhance customers’ satisfaction and loyalty through automated customer services such as self-service resources and AI chatbots. Saving time from automated workflows for your agencies and fulfil customers’ demands at a lower cost.

Benefits of Customer Service CRM

Highly enhance customers’ satisfaction and loyalty
Time and cost reduction
Increase efficiency of customer service process
Allow 24/7 support
Serving more than one customer at the same time

Our Customer Service CRM Services

You may consult our experts to discuss more.

Customer Service CRM Planning, Audit and Best Practice

Our digital experts at digiEasy assist you to build a comprehensive and customized customer service CRM plan to deepen customer relationship and enhance your team efficiency.

Customer Conversation Analyzation

Conversation with customers contains plenty of details which would be the main part to highly improve your customer service performance. Customer Service CRM would help you analyze these details automatically so that you are able to find out accurate customer insight with less time and cost. Our CRM experts help you with customer conversation analyzation with our customer service CRM solutions to help you establish a close relationship with your customers.

Multi-Channel Interaction

Successful and convenient customer services always break the limitation of channels. When customers are able to inquire through the channel they preferred, their satisfaction would highly increase. digiEasy experts helps you interact with customers in omni-channel and respond to them as soon as possible with customer service CRM.

24x7 Real-time Conversation

Customer Service CRM enabled your customers being responded in anytime anywhere. For example, some of the simple questions from customers can be answered by AI robot in Live chat box. Your customer service teams are able to save time and focus on solving other more serious customer problems. Our customer service CRM experts help you achieve 24x7 real-time conversation to enhance the efficiency of customer service process and the loyalty of customers.

Customer Service CRM Tools